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Terms of service

Terms of Service

  • By using Esperieza, you agree to our terms..
  • Payments are secure via Visa, MasterCard, and Meeza.
  • Returns accepted within 4 days (unopened & in original condition). Perishable goods are non-refundable.
  • We are not responsible for courier delays or incorrect product use.
  • Your data is protected – see our Privacy Policy.

For questions, contact us at esperieza@gmail.com or +201033013081.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: +201033013081

Email: esperieza@gmail.com
Location: Cairo, Egypt

TERMS & CONDITIONS

Our return policy is valid for 4 calendar days from the date of purchase.
If you're not satisfied with your order for any reason, you may return it for a refund.

Please note:
  • Returns after 4 days are not eligible for a refund.
  • Perishable goods are non-refundable.
Refund Requirements

To qualify for a refund, the product must:
✔ Be defective or not as described
✔ Be unopened and in original packaging
✔ Be unused and undamaged
✔ Include proof of purchase (e.g., order number)

All returns will be inspected to ensure they meet the criteria.
If they don’t, we reserve the right to decline the refund.

SHIPPING POLICY

Processing Time:

  • Orders are processed within 3-5 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a tracking number via email once your order has been shipped.

PAYMENTS

💳 We accept:

  • Credit/Debit Cards (Visa, MasterCard, Meeza)
  • Secure Online Payments

The total amount will be charged at checkout.

 

PRIVACY POLICY

Your privacy is important to us. Here's how we protect your data:

  • We collect only necessary information to process your order and improve your shopping experience.
  • Your personal data (name, email, phone, and address) is securely stored and never shared with third parties.
  • Payment details are encrypted and processed through secure payment gateways.

For any privacy concerns, contact us at esperieza@gmail.com.

 

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Shipping

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Easy and complimentary, within 14 days
  • See conditions and procedure in our return FAQs

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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